Refund and Return

Refund & Return Policy

Last updated: July 21, 2026

Thank you for shopping with TreadNest. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within  14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.

  • The item must be in its original packaging, where applicable.

  • You must provide proof of purchase or your order number.

  • The item must not be damaged due to misuse, improper handling, or normal wear and tear.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale.

  • Gift cards.

  • Personalized or customized products.

  • Products that have been used, damaged, or altered after delivery.

  • Items that cannot be returned for hygiene or safety reasons, where applicable.

3. How to Request a Return

To request a return, please contact us at:

Email: [Your Customer Support Email]

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos of the item, if the product arrived damaged or defective

Do not send the product back to the sender's address without first contacting us. We will provide return instructions if your return request is approved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

If the issue is verified, we may offer:

  • A replacement item;

  • A refund; or

  • Another appropriate solution.

5. Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

6. Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to our error, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

7. Late or Missing Refunds

If you have not received an approved refund, please:

  1. Check your bank account or payment account again.

  2. Contact your payment provider.

  3. Contact us at [Your Customer Support Email].

If you have completed these steps and still have not received your refund, please contact us for assistance.

8. Exchanges

We may offer exchanges for defective, damaged, or incorrect items, subject to product availability.

Please contact us before sending any item back.

9. Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be accepted once the order has entered processing or shipping.

If the order has already shipped, you may need to follow our return process.

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Store: TreadNest
Website: shoptreadnest.com
Email: [Your Customer Support Email]

We reserve the right to update this Refund and Return Policy when necessary. Any changes will be posted on this page.